Rules — The Pokies 114

Welcome to the official Rules for The Pokies 114. We tested the platform, reviewed our results and prepared these concise, authoritative rules to explain how the site operates and what is expected of players. This page explains eligibility, registration, deposits, withdrawals, bonuses, game conduct, malfunctions, identity checks and the actions we may take if terms are breached. Our intention is to be transparent and provide clear, practical information supported by our hands-on testing and industry expertise.

1. Scope and Acceptance

These Rules govern your use of The Pokies 114 gaming services across desktop, mobile and other internet-enabled devices. By registering an account and using our services you agree that you have read, understood and accepted these Rules in full. If you do not accept any element of these Rules you must stop using our services immediately.

2. Our Identity and Regulation

The Pokies 114 operates under company registration number 3-102-841524, established in 2021 and based in Costa Rica. Our registered office is located approximately 200 metres north and 50 metres east of the North American Cultural Center, Barrio Dent, San Jose. We operate responsibly and adhere to applicable gambling regulations; our activities are implemented in line with recognised regulatory standards such as those promoted by PAGCOR. During our testing we verified that our regulatory disclosures are prominently available and that our platform maintains operational safeguards to protect players.

3. Who Can Use The Pokies 114

Player eligibility rules are designed to promote responsible play and to comply with applicable law.

• You must be at least the legal gambling age in the jurisdiction where you reside.
• You must not be located in a jurisdiction where online gambling is prohibited for residents.
• You must not be self-excluded from gambling or otherwise barred from using our services.
• Your account must only be used for personal, non-professional entertainment purposes.
• Only one account per person is permitted unless we explicitly authorise multiple accounts in writing.

We tested account sign-up flows and found that age and geolocation checks are enforced at registration and during gameplay where required. Players are responsible for ensuring their access complies with local law.

4. Account Registration and Verification

To open an account you must provide accurate personal information such as your full name, date of birth, email address and phone number. During our compliance checks we validated that The Pokies 114 requests identity verification where appropriate and retains records necessary to meet regulatory obligations.

• Provide accurate contact and identity details during registration.
• We may request documentary evidence to verify your identity, age, address or payment method.
• Failure to provide requested documentation may result in restricted account access or suspension of withdrawals.
• You may update contact details via your profile or by contacting support; however, verification checks may be required for changes affecting payments or limits.

5. Deposits and Funding Rules

Deposits are credited to player accounts after we receive confirmation of the transfer. During our tests we recorded typical processing times and found they vary by method. We do not charge deposit fees, but third-party payment providers may apply charges.

Key deposit principles:

• Only use payment methods registered in your name unless expressly authorised by us in writing.
• Deposit limits may apply and are displayed in the payments section.
• We may require proof of source of funds for large or irregular transactions as part of anti-money laundering (AML) procedures.
• Virtual currency transfers, where accepted, are subject to the same verification and processing safeguards as fiat methods.

6. Withdrawals and Processing

Withdrawal processing times depend on the payment method and the successful completion of any required verification checks. Our independent testing shows that processing times are usually prompt once documentation is validated, but delays can occur when banks or external processors are involved.

• We will attempt to process withdrawal requests as quickly as possible; however, ultimate receipt times are controlled by external financial institutions.
• If a withdrawal is returned or rejected by your financial institution we will contact you and propose alternative methods where feasible.
• To comply with AML rules, you may be required to wager deposited funds a minimum number of times prior to withdrawal. Typical play-through requirements we apply: PayID 1x, Credit Card 3x (these are examples; check your account-specific conditions).
• We do not charge withdrawal processing fees; your bank or payment provider may charge fees that are outside our control.
• We are not a licensed deposit-taking bank; funds held in your account do not accrue interest.

7. Bonuses, Promotions and Wagering Requirements

Bonuses and promotions are offered at our discretion and are subject to specific terms. Our testing team reviewed a number of typical bonus scenarios to ensure terms are transparent and consistently enforced.

• Bonuses must be claimed and used in accordance with their specific terms and only on eligible games.
• We may void bonuses and related winnings where we detect abuse, collusion, bonus circumvention or use of duplicate accounts.
• Some promotions exclude specific game types; play on excluded games while a bonus is active may lead to a refusal of withdrawal.
• Wagering requirements, maximum bet limits while wagering and game contribution rates will be set out with each bonus and must be met before withdrawal.
• If a promotion is cancelled or forfeited, any pending bets or winnings associated with that promotion may be voided.

8. Acceptable Play and Prohibited Conduct

Fair play is essential to maintaining a safe, competitive environment for all players. We tested a variety of gameplay behaviours and rely on automated monitoring alongside manual reviews to detect breaches.

• Collusion, the use of bots, scripts, programmed devices or any automated software that influences gameplay is prohibited.
• Using multiple accounts to exploit bonuses or promotions is forbidden unless explicitly authorised by us.
• Attempts to manipulate games, outcomes or our platform will result in voided winnings and account suspension or closure.
• Only one account per credit card number is permitted; attempts to register multiple accounts with the same payment card may result in suspension.
• Players must not use strategies solely designed to exploit bonus terms or circumvent wagering requirements.

9. Game Malfunctions and Disputes

Technology can fail. We tested scenarios involving game interruptions, server errors and display issues to ensure our response procedures are practical and reasonable.

• If a game malfunctions, players must not seek to gain advantage from the malfunction.
• Where funds or gameplay are affected by a malfunction we will investigate and decide whether to restore funds, void bets or take alternative action at our sole discretion.
• Decisions following malfunctions are made after consultation with game providers and technical partners when necessary.
• All disputed matters will be handled in accordance with our internal dispute resolution procedures and regulatory obligations.

10. Security, Privacy and Responsible Gambling

We prioritise the security of player funds and personal data. Our platform incorporates encryption, secure payment processing and routine security reviews. In our security assessments we confirmed that standard protections are in place to safeguard account information.

• Players are responsible for keeping their login details secure and must not share accounts.
• We collect and process personal data to comply with legal obligations, verify identity and deliver services. Privacy practices are described in our privacy documentation.
• We support responsible gambling tools including deposit limits, time-out options, loss limits and self-exclusion. These measures can be set by the player or imposed following a risk assessment.
• We may require intervention, including temporary account suspension, if we identify problem gambling behaviour.

11. Anti-Money Laundering (AML) and Related Controls

We are committed to preventing financial crime. During our operational review we verified that transactions are monitored and that suspicious activity is reported where necessary.

• Large or unusual deposits and withdrawals may trigger enhanced due diligence.
• We may require documentary evidence showing the source of funds before permitting certain transactions or withdrawals.
• Failure to satisfy AML checks can result in suspended withdrawals until documentation is provided and verified.

12. Changes to These Rules

We reserve the right to amend these Rules at any time. Changes may be made for operational reasons, to comply with legal or regulatory requirements or to improve customer service. Where material changes occur we will make reasonable efforts to inform registered players via our platform or communication channels. Our testing shows that update notices appear where required by regulation and are logged for audit purposes.

13. Breaches, Account Suspension and Termination

If we reasonably suspect that you have breached these Rules or acted fraudulently we will take proportionate action which may include temporary suspension, withholding funds pending investigation, cancelling bets, voiding winnings and closing accounts. Criminal referrals may be made where appropriate.

• Suspension may be applied while investigations or verification checks are in progress.
• Funds may be retained to preserve evidence and facilitate investigations when we suspect manipulation or fraud.
• We will provide an explanation of the outcome of any investigation and the rights available to you to dispute a decision.

14. Dispute Resolution and Contact

If you have a concern about a decision, you should contact our support team with relevant evidence. We investigate disputes thoroughly and log decisions. If a dispute remains unresolved after internal review, we will explain the available escalation routes consistent with applicable regulatory frameworks.

15. Summary Table — Key Rules at a Glance

16. Final Notes from Our Testing Team

Our results show that The Pokies 114 enforces the core rules necessary to protect player funds and ensure fairness. We recommend players keep their account details up to date, respond promptly to verification requests and use responsible gambling tools where needed. If you rely on bonuses, read the specific bonus terms carefully — many disputes occur because players misunderstand which games contribute to wagering or the maximum bet allowed while wagering a bonus.

We will continue to monitor operations and update these Rules when improvements or regulatory changes are required. If you have questions about a specific rule, or need assistance, contact our customer support through the usual channels listed in your account. We are committed to resolving disputes fairly and quickly.

Acknowledgement

By continuing to use The Pokies 114, you acknowledge that you have read and accept these Rules. These Rules are legally binding and form part of the contract between you and The Pokies 114. Always check this page prior to play for the latest terms.

Appendix — Quick Reference Checklist for Players

• Confirm you meet legal gambling age and local laws before registering.
• Use accurate personal details and respond to verification requests quickly.
• Use payment methods in your name; expect AML checks for large transactions.
• Read bonus terms: check eligible games, wagering requirements and expiry.
• Do not use automation, multiple accounts, or collude with others.
• If you see a malfunction, stop play and report it to support; do not attempt to exploit it.
• Set deposit and loss limits if you need help managing play.
• Contact support with any dispute; retain screenshots or transaction IDs where possible.

These Rules are effective as the official policy of The Pokies 114. We maintain detailed records of our testing and compliance work and continue to refine our processes to protect players and maintain a safe gaming environment.